Policies & FAQs

Policies

COVID-19 POLICY

As of September 1, 2021, Crimson Hound LLC has updated its COVID-19 policy based on the latest CDC guidelines. 

  • All in-person sessions will be held outdoors when possible with attendees maintaining social distancing of at least 6 feet.
  • Face masks that cover both mouth and nose are required for any unvaccinated individuals.
  • Your Crimson Hound trainer is fully vaccinated, but, in an effort to reduce the speed of the virus, will cancel sessions if she feels sick with any COVID-like symptoms or has knowingly been exposed to anyone who has tested positive for COVID-19.

Crimson Hound LLC asks that clients cancel In-Person and/or Walk & Train sessions if any of the following are true:

  • You or anyone in your household has knowingly been exposed to anyone who has tested positive for COVID-19. Even if you receive a negative COVID test result, Crimson Hound requests that you please complete a full 14-day quarantine from the last known exposure.
  • You or anyone in your household feels sick with COVID-like symptoms.
  • You or anyone in your household is awaiting COVID test results.
  • You are anyone in your household has tested positive for COVID within the last 14 days.
Services

All services and pricing provided are as stated on the website.

Crimson Hound does not offer free evaluations or consultations. The first visit is considered lesson #1 of any program or class.

Payment

All training programs are prepaid. Payments are accepted through credit card or PayPal.

Other arrangements for payment in full at the first consultation are available only if agreed upon by both parties. Any returned checks are subject to a $35 bank fee. 

Refund Policy

All training sessions are prepaid and non-refundable.

If Crimson Hound concludes that the dog is not deemed to be appropriate for in-person sessions, the client will be transferred into private virtual sessions for the remainder of the purchased package.  If the training contract is terminated by Crimson Hound, a refund in an amount prorated for the unused portion of the package will be issued.

Cancellation Policy

Classes cancelled a minimum of 24 hours in advance will be rescheduled.

If the client fails to give at least 24 hours cancellation notice or is not present at the time of a scheduled appointment, the session will still be counted as one session and session fees are still due.

Cancellations due to inclement weather, as agreed upon by trainer and client, will be accepted without penalty.  

Crimson Hound reserves the right to cancel and reschedule any appointment when necessary.

Travel Charge

For in-home training sessions located more than 30 miles outside La Crosse, a $.50 per mile charge will be added for each additional mile for each in-home training session.

  • Arcadia +$5
  • Tomah +$10
  • Black River Falls +$10
  • Prairie du Chien +$15
Inclement Weather Policy

Cancellations due to inclement weather, as agreed upon by trainer and client, will be accepted without penalty and the lesson will be rescheduled.  Crimson Hound reserves the right to cancel and reschedule any appointment when necessary.

FAQs

Vaccinations?

All dogs/puppies are required to be up to date (as age appropriate) on the following:

  • DHLP – Distemper, Hepatitis, Leptospirosis and Parvovirus
  • Rabies – required for all dogs 16 weeks or older
  • Bordatella – required for any in-person group sessions 
How many dogs in group classes?

Group classes are limited to a maximum of 4 dogs.

How old should my dog be to start dog training classes?  

Puppies are able to start training as early as 8 weeks of age.

What should I bring to class?  

You will need a 6-foot leash, a collar or harness, and high value training treats.  A training pouch is recommended.