Policies & FAQs

Crimson Hound’s COVID-19 policies are based on the latest CDC guidelines. 

• Face masks are optional.
• As an asthmatic, I am in the vulnerable population, so I ask that you take the added precautions suggested by the CDC. I am fully vaccinated against COVID-19.
• In an effort to reduce the speed of the virus, I will cancel sessions if I have any COVID-like symptoms or have knowingly been exposed to anyone who has tested positive for COVID-19.

Crimson Hound LLC asks that clients cancel In-Person sessions if any of the following are true:

• You or anyone in your household has knowingly been exposed to anyone who has tested positive for COVID-19 in the last 14 days.
• You or anyone in your household feels sick with COVID-like symptoms.
• You or anyone in your household is awaiting COVID test results.
• You are anyone in your household has tested positive for COVID within the last 14 days.

When should I reschedule missed appointments?

Crimson Hound’s policies follow the CDC guidelines. Please do not re-schedule any missed appointments until after Day 11 post-exposure, you are fever-free and are no longer experiencing symptoms.

All pricing and services provided are as stated on the website.

Crimson Hound does not offer free evaluations or consultations*. The first visit counts as lesson #1 of any package, program or class.

*Limited exceptions may be made for rescue and shelter situations.

All courses, packages and programs are prepaid and non-refundable. Payments accepted online through credit card or PayPal.

• Payment plans are available upon request. (Discounts do not apply to payment plans.)
• If requested, payment via check or cash is an option.
• Any returned checks are subject to a $35 bank fee. 

All sessions are prepaid and non-refundable.

• Crimson Hound trainer determines that a dog is not appropriate for in-person sessions: virtual sessions replace in-person sessions for the remainder of the purchased package.  
• Crimson Hound terminates the service agreement: The client receives a refund in an amount prorated for the unused portion of the package, program or course.
• Client terminates the service agreement: No refund.
• Package, program or course expires with unused sessions remaining: No refund.

Please note that once you have booked an appointment with Crimson Hound, it means that I have reserved time in my schedule exclusively for you.

• To avoid a cancellation fee, please cancel your appointment at least 24 hours prior to your appointment – via the scheduling program, text or email. Advanced notice of cancellation gives me the opportunity to fill the time slot with another learner.
• Client fails to give at least 24 hours cancellation notice or is not present at the time of a scheduled appointment: Session counts as one session and session fees are still due.
• Cancellations due to inclement weather (as agreed upon by trainer and client): Session rescheduled without penalty.  
• Crimson Hound reserves the right to cancel and reschedule any appointment when necessary.

Training session requires trainer to travel more than 30 miles outside La Crosse, WI: $25 travel fee.

Training session requires trainer to travel more than 60 miles outside La Crosse, WI: Additional travel fees apply. Email training@crimsonhound.com for more information.

Referred by your veterinarian, pet professional or a Crimson Hound client: Please ask about a travel fee waiver.

Cancellations due to inclement weather, as agreed upon by trainer and client, will be accepted without penalty and the session will be rescheduled.  Crimson Hound reserves the right to cancel and reschedule any appointment when necessary.

Consult this page for tips for making your virtual session successful.

All dogs and puppies required to be up to date (as age appropriate) on the following:

• DHLP – Distemper, Hepatitis, Leptospirosis and Parvovirus
• Rabies – required for all dogs 16 weeks or older
• Bordatella – only required for in-person group sessions 
  
  Virtual-only clients are exempt from the DHLP requirements, but must still show proof of rabies vaccination.

Group classes limited to a maximum of 4 dogs unless otherwise specified in the class description.

We would love to begin working with you and your puppy as early as 8 weeks of age.

Items to have available for your session:

• Your dog 
• Well-fitting collar or harness
• 4-6 foot leash
• High value treats such as cheese, hot dogs, chicken etc.
• Treat pouch (optional, but recommended)
• Notebook and pen to take notes
• List of questions that you would like to ask

If any other equipment is needed, it will be specified in the course description.