Policies & FAQs

Policies

COVID-19 POLICY

As of March 15, 2022, Crimson Hound LLC has updated its COVID-19 policy based on the latest CDC guidelines. 

  • Face masks are optional.
  • Your Crimson Hound trainer is fully vaccinated, but, in an effort to reduce the spread of the virus, will cancel sessions if feeling sick with any COVID-like symptoms or has knowingly been exposed to anyone who has tested positive for COVID-19.

Crimson Hound LLC asks that clients cancel in-person sessions if you or anyone in your household.

  • has been exposed to anyone who has tested positive for COVID-19;
  • feels sick with COVID-like symptoms;
  • is awaiting COVID test results; and/or
  • has tested positive for COVID within the last 14 days.

If you have been exposed, please complete the 10-day quarantine from your last known exposure prior to rescheduling any missed sessions.

Services

All services and pricing provided are as stated on the website.

Crimson Hound does not offer free evaluations or consultations. The first visit is considered lesson #1 of any package, program or class.

Payment

All courses, packages and programs are prepaid. Payments are accepted online through credit card or PayPal.

Payment plans are available upon request. If requested, payment via check or cash can be arranged. Any returned checks are subject to a $35 bank fee. 

Refund Policy

All sessions are prepaid and non-refundable.

In the event that the Crimson Hound trainer concludes that a dog is not deemed to be appropriate for in-person sessions, the client will be transferred into private virtual sessions for the remainder of the purchased package.  

A refund in an amount prorated for the unused portion of the package, program or course will be issued if the service agreement is terminated by Crimson Hound.

Cancellation Policy

Please note that once you have booked an appointment with Crimson Hound, it means that I have reserved time in our schedule exclusively for you.

  • To avoid a cancellation fee, please cancel your appointment at least 24 hours prior to your appointment – via the scheduling program or via email. Advanced notice of cancellation gives me the opportunity to fill the time slot with another learner.
  • If the client fails to give at least 24 hours cancellation notice or is not present at the time of a scheduled appointment, the session will still be counted as one session and session fees are still due.
  • Cancellations due to inclement weather, as agreed upon by trainer and client, will be accepted and rescheduled without penalty.  
  • Crimson Hound reserves the right to cancel and reschedule any appointment when necessary.
Travel Charge

A $25 travel fee will be charged for each in-home session which require the trainer to travel more than 30 miles outside La Crosse, WI.

If you have been referred by your veterinarian, pet professional or a Crimson Hound client, please ask about a travel fee waiver.

Please email training@crimsonhound.com if you live more than 60 miles from La Crosse, WI.

Inclement Weather Policy

Cancellations due to inclement weather, as agreed upon by trainer and client, will be accepted without penalty and the session will be rescheduled.  Crimson Hound reserves the right to cancel and reschedule any appointment when necessary.

Frequently Asked Questions

Vaccinations?

All dogs and puppies are required to be up to date (as age appropriate) on the following:

  • DHLP – Distemper, Hepatitis, Leptospirosis and Parvovirus
  • Rabies – required for all dogs 16 weeks or older
  • Bordatella – required for any in-person group sessions 

    Virtual-only clients are exempt from the DHLP requirements, but must still show proof of rabies vaccination.
How many dogs in group classes?

Group classes are limited to a maximum of 4 dogs unless otherwise specified in the class description.

How old should my dog be to start working with a trainer ?  

We would love to begin working with you and your puppy as early as 8 weeks of age.

What should I bring to class?  

Items to have available for your session:

  • Your dog 
  • Well-fitting collar or harness
  • 4-6 foot leash
  • High value treats such as cheese, hot dogs, chicken etc.
  • Treat pouch (optional, but recommended)
  • Notebook and pen to take notes
  • List of questions that you would like to ask the trainer


If any other equipment is needed, it will be specified in the course description.